Return & Refund Policy
Thanks for shopping at www.headoverheelsgymnastics.co.uk
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and accompanied by your proof of purchase.
Refunds
We will notify you upon receipt of your item and we will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). The time frame within which you will receive your refund will be dependent on your card issuer’s policies.
Privacy Policy
This policy outlines how we process personal information when you use the Head Over Heels Gymnastics website and when you buy something from our shop. You’ll see Head Over Heels Gymnastics Ltd abbreviated to HOH in our Privacy Policy.
We are committed to protecting the privacy of our customers and providing a secure online shopping experience. This policy together with our terms and consitions sets out the basis on which we process information about you.
Information we collect about you when you use our website
You do not need to give us any information about yourself to view the HOH website. When you access the website, our webserver logs your Internet Protocol (IP) address (a unique set of numbers that identifies one or more devices on a computer network), browser identifier and the time of access.
Our website uses cookies. Please also refer to our Cookies Policy.
We will need to process information about you if you buy something from the shop or you agree to receive our marketing communications.
How we use information about you for contractual purposes
If you buy from our shop, we will ask you to provide certain information such as your name, address, email address and any delivery information so that we can process and fulfill your order and notify you of your order/delivery status. We will use your contact information to contact you if there are any problems with your order or any items you have returned.
How we use information about you for legitimate purposes
We process personal information about you or the following purposes where we have a legitimate interest to do so:
- Responding to questions, feedback and requests for information or assistance.
- You can contact us by telephone, email or letter. We do not record calls or retain any records of calls. We will use the information you provide to respond and will retain any correspondence until the matter is resolved.
- If you contact us by email these come into
- Monitoring the effectiveness of our website and communications.
- We also use your IP address to analyse the number of people who are accessing our website at any one time and the types of device being used and the website user behaviour patterns. This information helps us to make improvements to our website and services. Unless you provide other information about yourself, we will not be able to identify you.
- Responding to complaints about our website, products and services
- We use the personal information provided to respond to the complaint and to monitor the service we provide. We will retain information relating to complaints for three years from the point that the matter is closed unless there is a legitimate and lawful reason to retain the information for longer e.g. regulatory or compliance purposes or to exercise or defend legal claims.
Marketing
If you sign up to receive information from us about offers and promotions relating to our gymnastics merchandise, resources and events, we will use your email to send you this information. We use MailChimp, a US-hosted third-party provider to send out and monitor our communications who is certified as adhering to the EU-US Privacy Shield. For more information, please see MailChimp’s Privacy Policy. If you no longer wish to receive these communications, you can unsubscribe at any point, by following the instructions in the email.
Why we share information about you
We may share your information with external service providers who we contract to provide specific products or services on our behalf.
If you purchase a bespoke or very large items of equipment, this may be shipped directly from the supplier so we will need to provide them with your contact details and delivery information for them to deliver the product/s you have purchased. We limit the personal data that we share to the minimum required to provide the service and the provider will only be able to use personal data for the specific purposes for which it was shared.
We will not share any information you have provided for any other purpose unless there is a legitimate and lawful reason to do so or you have provided your consent.
Your rights
You have these rights in respect of information we process about you. To exercise any of your rights, please contact us using the details below.
Changes to the privacy policy
We keep our privacy notices under regular review. This privacy notice was last updated on 17th May 2018.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer / device hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
HOH cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
May 2018 Edited & customised by: Gemma Coles Head Over Heels Gymnastics Ltd. 30 Christchurch Road, Bournemouth, BH1 3PD